Netzwerktechnik

IBM Lotus Notes Domino IBM Lotus Domino 8.5.x Help Desk Troubleshooting (D8L36DDE)

Ausbildungsziel

Kurssprache ist Deutsch, Schulungsunterlagen liegen in Englisch vor.
This intermediate course is for the Lotus Domino and Lotus Notes Help Desk Level 2 Support Representative responsible for password security, Notes ID recovery, and troubleshooting minor issues, such as accessing a user's mail file, and managing Lotus.
This course uses scenarios to instruct Level 2 IBM Lotus Notes and Lotus Domino Help Desk Support Representatives on how to troubleshoot Lotus Notes and Lotus Domino issues. You will be exposed to the actual types of calls and cases that you will be diagnosing and resolving on a daily basis.

Voraussetzungen

You should have: Three months experience as a Help Desk Level 1 Support Representative and basic help desk skills

Trainingsinhalte

• Lesson 1: Introducing IBM Lotus Domino Help Desk troubleshooting
• Lesson 2: Managing the user's workstation
• Lesson 3: Managing server and database security issues
• Lesson 4: Managing user application issues
• Lesson 5: Troubleshooting mail routing and delivery
• Lesson 6: Troubleshooting Lotus Notes mail issues
• Lesson 7: Troubleshooting replication