ITIL V3

ITIL® V3 Foundation (english)

Ausbildungsziel

With the objective of obtaining the ITIL® Foundation certificate in IT Service Management participants will gain knowledge of the ITIL® terminology, structure and basic concepts. Additionally, this course will give participants an understanding of core principles of ITIL® practices for Service Management.

Methodik
Lectures, Exercises, Discussions.
All thematic blocks will be accompanied throughout the whole course by revision and exam preparation to develop profound knowledge about the content of the curriculum.
Exam Preparation with Sample Papers is offered on the final day of the course, starting at about 2:00 p.m.
The ITIL Foundation Certification Exam will take place afterwards at about 3:30 p.m. The Exam will be held and evaluated by an independent testing institute, the TÜV Süd Academy.

Zielgruppe

Participants who strive to obtain the ITIL v3 Foundation Certification.

Voraussetzungen

General IT knowledge is beneficial.

Trainingsinhalte

• Value of Service Management for customers of IT-services
• Service Lifecycle
• Key Principles, Models and Definitions
• The Five Core Processes:
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• Preparing for and taking the ITIL v3 Foundation Certification Exam