ITIL® Foundation (English)

This seminar provides you with basic knowledge about the process-oriented design of an IT organization. You not only discover the importance of the Service Lifecycle and its role in IT Service Management, but also learn how to implement sustainable customer and service-orientation within your department. Key concepts and generic principles are studied alongside selected processes, providing you with an initial, comprehensive understanding of ITIL®.

Our experienced trainers use practical examples to illustrate the advantages of introducing ITIL® processes and to show you how to overcome any hurdles that you may face. Following the seminar, you have the chance to sit the internationally recognized ITIL® Foundation certification examination. This is a prerequisite for enrolment on the more advanced training.

All ITIL® courses were provided by the ATO exccon GmbH, an EXIN/APMG accredited trainings- and test center for ITIL®. ITIL® is a registered trade mark of AXELOS Limited.

Why exccon?

  • APMG/EXIN-accredited training and examination organisation

  • Our consultants are our trainers – which makes our seminars highly focused on practice

What do you get?

  • Official literature & accredited training material

  • Lunch, beverages & snacks included

  • Extensive exam preparation

Zielgruppe

Participants:

  • Managers

  • Process Managers

  • IT Consultants

  • Project Managers

who are involved in introducing and implementing ITIL® processes

Voraussetzungen

Prerequisites:

None, although prior knowledge of business processes and IT services are of advantage.

Trainingsinhalte

Contents:

  • Service Management in practice

  • The ITIL® concept

  • Philosophy of the Service Lifecycle

  • Fundamentals, processes and activities of: Service Strategy, Service Design, Service Transition, Service Operations, Continuous Service Improvement

  • Technology and architecture

  • Examination preparation and the ITIL® Foundation examination

Learning objectives

  • You will be able to employ ITIL® terminology and basic concepts with ease.

  • You will become familiar with the fundamental Service Lifecycle structure of the ITIL® approach.

  • You will gain an understanding about ITIL® projects and their necessity.

ITIL® Foundation Certification (Englisch)

Course ID: N104E

The certification exam follows the seminar. It consists of 40 multiple-choice questions. Participants must answer at least 65% of these questions in 60 minutes and gain a sufficient number of marks (min. 26 out of 40). Two credits and the ITIL® Foundation Certificate in IT Service Management are awarded for a pass. This certification is the prerequisite for the Intermediate and Expert levels of ITIL® certification.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

Seminarzeiten

  • Dauer: 3 Tage
  • 1. Tag: 10:00 Uhr bis 17:00 Uhr
  • 2. Tag: 09:00 Uhr bis 17:00 Uhr
  • Letzter Tag: 09:00 Uhr bis 16:00 Uhr

Preis pro Person

700,00 €
(833,00 € inkl. 19% USt.)

Termine

Datum Ort Preis
20.-22.11.2017 München (München) 700,00 €

Für Ihre Buchung von "ITIL® Foundation (English)" tragen Sie bitte rechts oben Ihren gewünschten Ort und Datum ein.

Seminare zu verwandten Themen

Seminar Dauer Kosten
ITIL® Service Strategy (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® Service Design (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® Service Operation (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® Service Transition (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® CSI (English) 2 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)

Alternativ können Sie sich auch eine detaillierte Liste der Seminare dieses Themas als PDF herunterladen.

Seminarauswahl

  • Offenes Seminar
    Zu offenen Seminaren können sich alle Interessierten anmelden. Durchführungsgarantie ab 2 Teilnehmern.
  • Firmen-Seminar
    Firmenseminare nur für Mitarbeiter. Preise und Buchungsformalitäten entsprechen den Vereinbarungen, die mit Ihrer Firma getroffen wurden.
  • Inhouse-Seminar
    Inhouse-Seminare finden nur für Teilnehmer einer Firma bei Ihnen vor Ort statt. Termine und Inhalte in Absprache mit Ihnen.
  • Individual-Coaching
    Coaching wird für eine oder mehrere Personen angeboten. Im Fokus steht meist eine konkrete Problemlösung.
  • 700,00 €
    (833,00 € inkl. 19% USt.)
    Jetzt buchen
    ITIL® Foundation (English)
    This seminar provides you with basic knowledge about the process-oriented design of an IT organization. You not only discover the importance of the Service Lifecycle and its role in IT Service Management, but also learn how to implement sustainable customer and service-orientation within your department. Key concepts and generic principles are studied alongside selected processes, providing you with an initial, comprehensive understanding of ITIL®. Our experienced trainers use practical examples to illustrate the advantages of introducing ITIL® processes and to show you how to overcome any hurdles that you may face. Following the seminar, you have the chance to sit the internationally recognized ITIL® Foundation certification examination. This is a prerequisite for enrolment on the more advanced training. All ITIL® courses were provided by the ATO exccon GmbH, an EXIN/APMG accredited trainings- and test center for ITIL®. ITIL® is a registered trade mark of AXELOS Limited. Why exccon? - APMG/EXIN-accredited training and examination organisation - Our consultants are our trainers – which makes our seminars highly focused on practice What do you get? - Official literature & accredited training material - Lunch, beverages & snacks included - Extensive exam preparation
    20.11.2017, 10:00 Uhr
    22.11.2017, 16:00 Uhr
    München

    München
    833,00
    20.11. 22.11.2017
    München
    • Dauer: 3 Tage
    • 1. Tag:
      10:00 Uhr bis 17:00 Uhr
    • 2. Tag:
      09:00 Uhr bis 17:00 Uhr
    • Letzter Tag:
      09:00 Uhr bis 16:00 Uhr

Informationen

* Inklusive: Seminarunterlagen, Mittagessen, Pausenverpflegung, Getränke und Zertifikat. (Halbtages- und Abendveranstaltungen ohne Mittagessen)

** Bei dem Termin handet es sich um den Start-Termin. Die Folgetermine werden individuell mit Ihnen vereinbart.

Hinweis zu den Terminen:

Ausgebucht Ausgebucht
Durchführungsgarantie Durchführungsgarantie
Last Minute: Aktionspreis Last Minute: Aktionspreis

Teilnehmerstimmen

G.D am 15.12.2016