- Termin
- Inhouse
- Individuell
1.451,80 € inkl. 19% USt.
inkl. Verpflegung und Kursmaterial
ITIL 4 Foundation at a place of your choice.
Pack your bags? Organise representation? Away from home? Not necessary and still take part in a real live training and all this without PowerPoint! - this is the Virtual Live Classroom Training.
This ITIL training is the introduction to the latest ITIL version. You will get a practical overview of the ITIL 4 practices, functions, roles and you will learn the Service Value System. The contents of this ITIL Foundation Training will be taught interactively and practically using the Workbook principle. This will help you to implement the contents in your daily work and you will experience an optimal preparation for the ITIL 4 Foundation exam which you will take online.
Advantages:
- Live training with a real trainer
- Digital training documents
- No travel time and costs
- Anywhere
- Online exam at a date of your choice
Accredited ITIL® 4 Foundation training is provided by SERVIEW, accredited by PEOPLECERT. ITIL® is a registered trade mark of AXELOS Limited., used under permission of AXELOS Limited. All rights reserved.
Please note: the price includes
- seminar fee
- exam fee
- education package
- original e-book
These additional services are specified by the accreditation authority and therefore cannot be deselected.
Zielgruppe
Participants:
- Managers
- Process Managers
- IT Consultants
- Project Managers
who are involved in introducing and implementing ITIL® processes
Voraussetzungen für die Schulung
Prerequisites:
None, although prior knowledge of business processes and IT services are of advantage.
Kursinhalte
Learning Goal:
You will learn the basics of IT Service Management according to ITIL4 at Foundation Level. This includes the basic ITIL4 principles, practices and roles. During the training you will acquire the necessary language skills and prepare yourself optimally for the official ITIL4 Foundation examination. The ITIL Foundation exam tests the theoretical knowledge you have acquired so that you can move confidently in IT Service Management practice and successfully master the further path to becoming a Managing Professional or Leader.
Learning Objects:
- You are able to use ITIL® 4 terminology and basic terms easily.
- You will discover the basic Service Value system of the ITIL® methods.
- You will acquire an understanding of the application of ITIL®
- You will be able to contribute successfully to IT service management projects and provide positive input.
- With the internationally recognised ITIL® 4 Foundation certification you can document your understanding of ITIL® and attend further courses in the curriculum.
- ITIL® Qualification
- Examination preparation and ITIL® 4 Foundation examination
Training contents
The training consists of different contents and aspects, which flow into each other. The training is based on the official syllabus. Basically you will learn the ITIL4 theory and prepare for the ITIL4 Foundation exam.
- Basic concepts of service management
- Basic concepts of ITIL4
- Definitions and Key Terms for ITIL Practices
- The 34 ITIL Practices and their integration into the Service Value Chain
- Continual improvement
- Change control
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
Lernen von Experten
Zertifizierte und praxiserfahrene TrainerInnen
Durchführungs-Garantie
Unsere Schulungen finden ab der 1. Buchung statt.
Inklusive
Mittagessen, Kursmaterial, Zertifikat, WLAN, Getränke uvm.
Gruppengröße
Minimal 1, Maximal 8 TeilnehmerInnen
Sprache
Deutsch (Englisch auf Wunsch)
Förderungen
Bis zu 100% Kostenübernahme!
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