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ITIL® 4 Strategic Leader: Direct, Plan & Improve (DPI) (English)

ITIL® 4 Trainings in English 3 Tage

This 2.5-day training course for the ITIL® 4 Strategic Leader: Direct, Plan & Improve (DPI) is intended for all those with the ITIL 4 Foundation certificate who wish to delve deeper into ITIL 4 and its practices and to achieve the ITIL 4 Managing Professional Status or the ITIL 4 Strategic Leader.

You will acquire the knowledge to control, plan and improve services (Direct, Plan & Improve). In doing so, you will deepen your basic knowledge from the Foundation and treat the practices, processes and activities in the necessary depth and practical relevance. At the end of the training you will be able to pass the official exam and to align the services of your organisation profitably.


  • Live training with a real trainer
  • Digital training documents
  • Anywhere
  • Online exam at a date of your choice

Accredited ITIL® 4 Direct, Plan and Improve (DPI) training is provided by SERVIEW, accredited by PEOPLECERT. ITIL® is a registered trade mark of AXELOS Limited., used under permission of AXELOS Limited. All rights reserved.


  • Managers
  • Employees of service or IT organizations
  • IT professionals 
  • Business managers

who wish to enhance their ITIL® 4 knowledge and/or aspire to the status of an ITIL® 4 Managing Professional.

Voraussetzungen für die Schulung

ITIL® Foundation certification

2 Tage Präsenz oder Online
670,00 € zzgl. 19% USt.
797,30 € inkl. 19% USt.


Learning Goal:

In this 2.5 day training you will learn an understanding of the concepts illustrated in the ITIL 4 publication Direct, Plan & Improve to build an agile, learning and constantly improving IT organisation.

The successful completion of the ITIL 4 Direct, Plan & Improve qualification is one of the prerequisites for achieving the ITIL 4 Managing Professional level, which demonstrates the candidate's practical and technical knowledge of the use of successful, modern IT-enabled services, teams and workflows. It is also a prerequisite for achieving the ITIL 4 Strategic Leader level, which demonstrates the ability to develop and implement an effective IT and digital strategy.

Learning Objects:

  • You will enhance your basic knowledge of the key concepts of Direct, Plan & Improve
  • You will develop an understanding of how to meaningfully integrate governance, risk and compliance (GRC) in the service value system.
  • You will acquire comprehensive knowledge of how the key concepts and methods of an IT organization which is learning and continuously improving itself extend to other areas.
  • With the internationally recognized ITIL® 4 DPI certification you will document your understanding of ITIL® and satisfy one of the conditions to qualify as an ITIL® 4 Managing Professional.
  • Examination preparation and ITIL® 4 DPI examination

Training Content:

The training consists of different contents and aspects, which flow into each other. The training is based on the official syllabus.

  • Key terms, principles and concepts for Direct and Plan
  • Concepts for value creation, outcome, costs & risks
  • The role of governance, Risk and compliance and how to integrate them
  • Cascading of goals and requirements
  • Key principles and methods for improvement
  • The 7 elements of the continuous improvement model
  • Communication and organisational change management
  • Communication and stakeholder management principles
  • 4 Activities in planning and management measurement and reporting
  • For Direct, Plan and Improve relevant Value Streams and Practices
  • Assessment Methods
  • Business Case
  • Value Stream Mapping
  • reating the appropriate decision competences


ITIL® 4 DPI certificate:

The ITIL® 4 DPI examination is held after the seminar. This is a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.

Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us when you register if we should apply for an extended examination time for you.

Validity: unlimited
Examination language: ENGLISH
Exam Fee: € 370,00 plus VAT

Lernen von Experten

Zertifizierte und praxiserfahrene TrainerInnen


Unsere Schulungen finden ab der 1. Buchung statt.


Mittagessen, Unterlagen, Zertifikat, WLAN, Getränke uvm.


Minimal 1, Maximal 8 TeilnehmerInnen

Passende Unterlage

Inklusive Fachbuch zur Schulung.


Deutsch (Englisch auf Wunsch)


Bis zu 100% Kostenübernahme!

Fragen zum Ablauf?

FAQ und Kontakt

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1.280,00 € zzgl. 19% USt.
1.523,20 € inkl. 19% USt.
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Frank Lewin
Frank Lewin