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ITIL® 4 Managing Professional – Compact (CDS + DPI) (English)


ITIL® 4 Trainings in English 5 Tage

This 5-day ITIL 4 Compact Training is intended for all those with ITIL 4 Foundation certification who wish to delve deeper into ITIL 4 and its practices and to achieve the ITIL 4 Managing Professional status.

The ITIL 4 Compact Training (CDS & DPI) allows you to complete two courses Create, Deliver & Support (CDS) & Direct, Plan & Improve (DPI) from the ITIL 4 Managing Professional Level including online exams. You will learn all necessary contents and will experience the high level of practical relevance again and again. In this way we guarantee you an optimal transfer of the theoretical contents into your daily work.


Advantages:

  • Live training with a real trainer
  • Digital training documents
  • No travel time and costs
  • Anywhere
  • Online exam at a date of your choice


Accredited ITIL® 4 Compact Training (CDS & DPI) is provided by SERVIEW, accredited by PEOPLECERT. 
ITIL® is a registered trade mark of AXELOS Limited., used under permission of AXELOS Limited. All rights reserved.

Zielgruppe

  • Managers
  • Employees of service or IT organizations
  • IT professionals
  • Business managers

who wish to enhance their ITIL® 4 knowledge and/or aspire to the status of an ITIL® 4 Managing Professional.

Voraussetzungen für die Schulung

2 Tage Präsenz oder Online
670,00 € zzgl. 19% USt.
797,30 € inkl. 19% USt.

Kursinhalte

Learning Objects:

  • You will enhance your basic knowledge of the key concepts of Direct, Plan & Improve
  • You will develop an understanding of how to meaningfully integrate governance, risk and compliance (GRC) in the service value system.
  • You will acquire comprehensive knowledge of how the key concepts and methods of an IT organization which is learning and continuously improving itself extend to other areas.
  • You will acquire comprehensive knowledge for the conception, planning and creation of IT-based services, their delivery and support (create, deliver, support)
  • You will develop an understanding of how to integrate different value streams and discover the corresponding practices, tools and methods.
  • You will enhance your expertise on the topics of service performance, service quality and service optimization methods


Course Content:

  • Fundamentals of Direct, Plan and Improve
  • Strategy and basic orientation
  • Assessment and planning
  • Evaluation and reporting
  • Continuous further development
  • Communication and organizational development
  • The Service Value System
  • The professionalization of IT and IT service management
  • Use of information and technology to create, deliver and support services
  • Service value streams to create, deliver and support services


Certification:

Module 1: ITIL® 4 DCS und DPI certificate
The examinations are held online. This are a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.

Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us when you register if we should apply for an extended examination time for you.

Validity: unlimited

Examination language: ENGLISH

Exam Fee: € 740,00 plus VAT for 2 exams

Lernen von Experten

Zertifizierte und praxiserfahrene TrainerInnen

Durchführungs-Garantie

Unsere Schulungen finden ab der 1. Buchung statt.

Inklusive

Mittagessen, Unterlagen, Zertifikat, WLAN, Getränke uvm.

Gruppengröße

Minimal 1, Maximal 8 TeilnehmerInnen

Passende Unterlage

Inklusive Fachbuch zur Schulung.

Sprache

Deutsch (Englisch auf Wunsch)

Förderungen

Bis zu 100% Kostenübernahme!

Fragen zum Ablauf?

FAQ und Kontakt

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2.430,00 € zzgl. 19% USt.
2.891,70 € inkl. 19% USt.
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Frank Lewin
Frank Lewin