ITIL® 4 Practice Manager Plan, Implement & Control (PIC) (English)

ITIL 4 Plan, Implement & Control overview

• Purpose, value and challenges of the combined PIC module
• Interaction of the five practices within the ITIL service value system
• Strategic, tactical and operational relevance of PIC practices
• Contribution to coherent planning, controlled implementation and reliable governance

IT Asset Management

• Purpose, key concepts and scope of IT Asset Management
• Asset lifecycle, ownership and control responsibilities
• Inputs, outputs and key process activities
• Roles, competencies, information and technology support
• Practice success factors, metrics and capability development

Change Enablement

• Purpose and principles of effective Change Enablement
• Change models, authorization approaches and risk-based decision-making
• Integration of changes into value streams and service operations
• Roles, competencies, partners and suppliers
• Measurement, performance evaluation and improvement of the practice

Deployment Management and Release Management

• Planning, coordinating and controlling deployments
• Release approaches, release planning and release coordination
• Relationship between deployment, release, change and configuration information
• Responsibilities, activities, information flows and enabling tools
• Success criteria for predictable and controlled service changes

Service Configuration Management

• Purpose and value of Service Configuration Management
• Configuration items, configuration records and relationships
• Support for incident resolution and request fulfilment value streams
• Data quality, governance and control of configuration information
• Capability model criteria and practice improvement options

Exam preparation

• Structure and weighting of the official PeopleCert exam
• Application of concepts through sample scenarios and practice questions
• Recognition of typical question styles and answer logic
• Consolidation of key terms, roles, interfaces and success factors

• IT service managers, IT operations managers and IT leaders responsible for planning, implementing and controlling IT services
• Change managers, release managers, deployment managers, configuration managers and IT asset managers
• ITSM consultants and process owners who design, assess or improve ITIL-based practices
• Professionals pursuing the ITIL 4 Practice Manager path or working in organizations with established ITIL adoption

• Confident application of the five ITIL 4 PIC practices in ITSM environments
• Reliable preparation for the official PeopleCert Plan, Implement and Control exam
• Practice-oriented understanding of roles, responsibilities, inputs, outputs and key activities
• Integration of PIC practices into value streams, governance structures and service operations
• Use of metrics, capability criteria and success factors to improve practice performance

• Trainer-led instruction with structured explanation of the official ITIL 4 PIC syllabus
• Practice scenarios for Change Enablement, Release Management, Deployment Management, Service Configuration Management and IT Asset Management
• Group discussions on ITSM use cases, value streams, roles and governance challenges
• Exam-oriented exercises with sample questions, terminology review and answer strategies
• Transfer tasks for applying PIC practices in organizational service management contexts

This training prepares for the official ITIL 4 Specialist: Plan, Implement and Control certification exam from PeopleCert.

• Exam format: 60 multiple-choice questions
• Duration: 90 minutes
• Pass mark: 39 out of 60 points, equal to 65 percent
• Exam type: closed book, no supporting materials permitted
• Exam language: English
• Prerequisites: ITIL Foundation, any version, or ITIL 4 Managing Professional Certificate, plus accredited training

The certification confirms applied knowledge of the five PIC practices and supports progression on the ITIL 4 Practice Manager path.