ITIL® CSI (English)

The CSI seminar teaches participants how to achieve sustainable improvements in the IT services offered as part of IT service management.

Participants will learn about the need to deal consciously with the actual and target status. Once a service has been planned and developed, put into operation, and is up and running, the quality must be continually measured in order to unearth potential for improvement. The participants will learn what these measures and observations are, how they are implemented, and how they are used.

The aim is to generate an understanding of how service efficiency is best tailored to the constantly changing needs of a company. This will then lend optimum support to the business processes in question.

All ITIL® courses were provided by the ATO exccon AG, a PEOPLECERT accredited trainings- and test center for ITIL®.
ITIL is a registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Why exccon?

  • PEOPLECERT-accredited training and examination organisation

  • Our consultants are our trainers – which makes our seminars highly focused on practice

What do you get?

  • Official literature & accredited training material

  • Lunch, beverages & snacks included

  • Extensive exam preparation

ATTENTION: Exam fees of € 275,- plus VAT were not included in the course fee.



  • Managers

  • Process Managers

  • IT Consultants

  • Project Managers

who are involved in introducing and implementing ITIL® processes



  • ITIL® Foundation Certificate in IT Service Management (v3 or later) or the ITIL® Foundation Bridge certificate

  • Completion of the Continual Service Improvement course at an accredited training organization (ATO).



Processes and functions relating to

  • CSI improvement process

  • Service reporting

Methods, techniques, and tools
Exam preparation and Continual Service Improvement certification

ITIL® CSI Certification (English)

Course ID: N121E

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.


  • Dauer: 2 Tage
  • 1. Tag: 10:00 Uhr bis 17:00 Uhr
  • 2. Tag: 09:00 Uhr bis 17:00 Uhr

Preis pro Person

1.420,00 €
(1.647,20 € inkl. 16% USt.)

Für Ihre Buchung von "ITIL® CSI (English)" tragen Sie bitte rechts oben Ihren gewünschten Ort und Datum ein.

Seminare zu verwandten Themen

Seminar Dauer Kosten
ITIL® 4 Foundation (English) 2 Tage 930,00 €
(1.078,80 € inkl. 16% USt.)
ITIL® 4 Specialist: Create, Deliver & Support (CDS) (English) 3 Tage 1.525,00 €
(1.769,00 € inkl. 16% USt.)
ITIL® 4 Strategist: Direct, Plan & Improve (DPI) (English) 3 Tage 1.525,00 €
(1.769,00 € inkl. 16% USt.)
ITIL® 4 Specialist: Drive Stakeholder Value (DSV) (English) 3 Tage 1.525,00 €
(1.769,00 € inkl. 16% USt.)
ITIL® 4 MP: High Velocity IT (HVIT) (English) 3 Tage 1.525,00 €
(1.769,00 € inkl. 16% USt.)

Alternativ können Sie sich auch eine detaillierte Liste der Seminare dieses Themas als PDF herunterladen.


  • Offenes Seminar
    Zu offenen Seminaren können sich alle Interessierten anmelden. Durchführungsgarantie ab 2 Teilnehmern.
  • Firmen-Seminar
    Firmenseminare nur für Mitarbeiter. Preise und Buchungsformalitäten entsprechen den Vereinbarungen, die mit Ihrer Firma getroffen wurden.
  • Inhouse-Seminar
    Inhouse-Seminare finden nur für Teilnehmer einer Firma bei Ihnen vor Ort statt. Termine und Inhalte in Absprache mit Ihnen.
  • Individual-Coaching
    Coaching wird für eine oder mehrere Personen angeboten. Im Fokus steht meist eine konkrete Problemlösung.
  • Consulting
    Consulting wird für eine oder mehrere Personen angeboten. Im Fokus steht meist eine konkrete Problemlösung.
  • 1.420,00 €
    (1.647,20 € inkl. 16% USt.)

    In Kürze finden Sie hier wieder aktuelle Termine für dieses Seminar. Sie können auch jederzeit einen individuellen Termin mit uns vereinbaren.