ITIL® CSI (English)

The CSI seminar teaches participants how to achieve sustainable improvements in the IT services offered as part of IT service management.

Participants will learn about the need to deal consciously with the actual and target status. Once a service has been planned and developed, put into operation, and is up and running, the quality must be continually measured in order to unearth potential for improvement. The participants will learn what these measures and observations are, how they are implemented, and how they are used.

The aim is to generate an understanding of how service efficiency is best tailored to the constantly changing needs of a company. This will then lend optimum support to the business processes in question.

All ITIL® courses were provided by the ATO exccon GmbH, an EXIN/APMG accredited trainings- and test center for ITIL®. ITIL® is a registered trade mark of AXELOS Limited.

Why exccon?

  • APMG/EXIN-accredited training and examination organisation

  • Our consultants are our trainers – which makes our seminars highly focused on practice

What do you get?

  • Official literature & accredited training material

  • Lunch, beverages & snacks included

  • Extensive exam preparation

Zielgruppe

Participants:

  • Managers

  • Process Managers

  • IT Consultants

  • Project Managers

who are involved in introducing and implementing ITIL® processes

Voraussetzungen

Prerequisites:

  • ITIL® Foundation Certificate in IT Service Management (v3 or later) or the ITIL® Foundation Bridge certificate

  • Completion of the Continual Service Improvement course at an accredited training organization (ATO).

Trainingsinhalte

Content:

Processes and functions relating to

  • CSI improvement process

  • Service reporting

Organization
Methods, techniques, and tools
Implementation
Exam preparation and Continual Service Improvement certification

ITIL® CSI Certification (English)

Course ID: N121E

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

Seminarzeiten

  • Dauer: 2 Tage
  • 1. Tag: 10:00 Uhr bis 17:00 Uhr
  • 2. Tag: 09:00 Uhr bis 17:00 Uhr

Preis pro Person

1.250,00 €
(1.487,50 € inkl. 19% USt.)

Termine

Datum Ort Preis
11.-12.12.2017 München (München) 1.250,00 €
11.-12.06.2018 München (München) 1.250,00 €
19.-20.11.2018 München (München) 1.250,00 €

Für Ihre Buchung von "ITIL® CSI (English)" tragen Sie bitte rechts oben Ihren gewünschten Ort und Datum ein.

Seminare zu verwandten Themen

Seminar Dauer Kosten
ITIL® Foundation (English) 3 Tage 700,00 €
(833,00 € inkl. 19% USt.)
ITIL® Service Strategy (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® Service Design (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® Service Operation (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® Service Transition (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)

Alternativ können Sie sich auch eine detaillierte Liste der Seminare dieses Themas als PDF herunterladen.

Seminarauswahl

  • Offenes Seminar
    Zu offenen Seminaren können sich alle Interessierten anmelden. Durchführungsgarantie ab 2 Teilnehmern.
  • Firmen-Seminar
    Firmenseminare nur für Mitarbeiter. Preise und Buchungsformalitäten entsprechen den Vereinbarungen, die mit Ihrer Firma getroffen wurden.
  • Inhouse-Seminar
    Inhouse-Seminare finden nur für Teilnehmer einer Firma bei Ihnen vor Ort statt. Termine und Inhalte in Absprache mit Ihnen.
  • Individual-Coaching
    Coaching wird für eine oder mehrere Personen angeboten. Im Fokus steht meist eine konkrete Problemlösung.
  • 1.250,00 €
    (1.487,50 € inkl. 19% USt.)
    Jetzt buchen
    ITIL® CSI (English)
    The CSI seminar teaches participants how to achieve sustainable improvements in the IT services offered as part of IT service management. Participants will learn about the need to deal consciously with the actual and target status. Once a service has been planned and developed, put into operation, and is up and running, the quality must be continually measured in order to unearth potential for improvement. The participants will learn what these measures and observations are, how they are implemented, and how they are used. The aim is to generate an understanding of how service efficiency is best tailored to the constantly changing needs of a company. This will then lend optimum support to the business processes in question. All ITIL® courses were provided by the ATO exccon GmbH, an EXIN/APMG accredited trainings- and test center for ITIL®. ITIL® is a registered trade mark of AXELOS Limited. Why exccon? - APMG/EXIN-accredited training and examination organisation - Our consultants are our trainers – which makes our seminars highly focused on practice What do you get? - Official literature & accredited training material - Lunch, beverages & snacks included - Extensive exam preparation
    11.12.2017, 10:00 Uhr
    12.12.2017, Uhr
    München

    München
    1.487,50
    11.12. 12.12.2017
    München
    ITIL® CSI (English)
    The CSI seminar teaches participants how to achieve sustainable improvements in the IT services offered as part of IT service management. Participants will learn about the need to deal consciously with the actual and target status. Once a service has been planned and developed, put into operation, and is up and running, the quality must be continually measured in order to unearth potential for improvement. The participants will learn what these measures and observations are, how they are implemented, and how they are used. The aim is to generate an understanding of how service efficiency is best tailored to the constantly changing needs of a company. This will then lend optimum support to the business processes in question. All ITIL® courses were provided by the ATO exccon GmbH, an EXIN/APMG accredited trainings- and test center for ITIL®. ITIL® is a registered trade mark of AXELOS Limited. Why exccon? - APMG/EXIN-accredited training and examination organisation - Our consultants are our trainers – which makes our seminars highly focused on practice What do you get? - Official literature & accredited training material - Lunch, beverages & snacks included - Extensive exam preparation
    11.06.2018, 10:00 Uhr
    12.06.2018, Uhr
    München

    München
    1.487,50
    11.06. 12.06.2018
    München
    ITIL® CSI (English)
    The CSI seminar teaches participants how to achieve sustainable improvements in the IT services offered as part of IT service management. Participants will learn about the need to deal consciously with the actual and target status. Once a service has been planned and developed, put into operation, and is up and running, the quality must be continually measured in order to unearth potential for improvement. The participants will learn what these measures and observations are, how they are implemented, and how they are used. The aim is to generate an understanding of how service efficiency is best tailored to the constantly changing needs of a company. This will then lend optimum support to the business processes in question. All ITIL® courses were provided by the ATO exccon GmbH, an EXIN/APMG accredited trainings- and test center for ITIL®. ITIL® is a registered trade mark of AXELOS Limited. Why exccon? - APMG/EXIN-accredited training and examination organisation - Our consultants are our trainers – which makes our seminars highly focused on practice What do you get? - Official literature & accredited training material - Lunch, beverages & snacks included - Extensive exam preparation
    19.11.2018, 10:00 Uhr
    20.11.2018, Uhr
    München

    München
    1.487,50
    19.11. 20.11.2018
    München
    • Dauer: 2 Tage
    • 1. Tag:
      10:00 Uhr bis 17:00 Uhr
    • 2. Tag:
      09:00 Uhr bis 17:00 Uhr

Informationen

* Inklusive: Seminarunterlagen, Mittagessen, Pausenverpflegung, Getränke und Zertifikat. (Halbtages- und Abendveranstaltungen ohne Mittagessen)

** Bei dem Termin handet es sich um den Start-Termin. Die Folgetermine werden individuell mit Ihnen vereinbart.

Hinweis zu den Terminen:

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G.D am 15.12.2016