ITIL® Expert - module 1 (English) - Operation & Transition

You are interested in booking more than one ITIL® Lifecyle course or achieving your ITIL® Expert?

Then opt for our special offer: “ITIL® Expert 3×5”. Commit to at least two ITIL Intermediate Courses and we will offer a discount of approx. 20% from our already competitive prices.

You can choose the following packages:

Achieving ITIL Expert requires successful completion of all above-mentioned trainings. Upon successful completion of the MALC exam you´ll automatically receive the ITIL Expert status.

All ITIL courses are taught according to the current syllabus of Axelos (ITIL 2011).

All ITIL® courses were provided by the ATO exccon GmbH, an EXIN/APMG accredited trainings- and test center for ITIL®. ITIL® is a registered trade mark of AXELOS Limited.

Why exccon?

  • APMG/EXIN-accredited training and examination organisation

  • Our consultants are our trainers – which makes our seminars highly focused on practice

What do you get?

  • Official literature & accredited training material

  • Lunch, beverages & snacks included

  • Extensive exam preparation

Zielgruppe

Participants:

  • Managers

  • Process Managers

  • IT Consultants

  • Project Managers

who are involved in introducing and implementing ITIL® processes

Voraussetzungen

Prerequisites:

  • ITIL® Foundation Certificate in IT Service Management (v3 or later) or the ITIL® Foundation Bridge certificate

  • Completion of the relevant courses at an accredited training organisation (ATO).

  • MALC exam: a minimum of 17 credits must have been earned during the preceding foundation / intermediate level courses.

Trainingsinhalte

Content:

Module 1: Service Operation & Service Transition

The Service Operation seminar teaches participants procedures and methods for successful management of day-to-day service operations. You will be given suggestions and guidance to help in achieving the required level of effectiveness and efficiency in day-to-day operations and service support. Information will also be provided on how to implement an IT services operation that creates value for the customer. The guidance provided here will help you to understand how the necessary stability can be achieved in service operations.

The Service Transition module equips participants with the requisite knowledge to ensure policies for development, improvement, and qualified handover of new or modified services into operational use. You will be given clear points of reference for how the requirements from the service strategy and service design should be transferred into operational use, as described in the service operation. We will also look at standards and procedures for dealing with and managing new or changing services effectively and how to introduce these into operations.

Certifications

ITIL® Service Operation Certification (English)

Course ID: N119E

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

ITIL® Service Transition Certification (Englisch)

Course ID: N117E

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits and the Service Transition certificate are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

Seminarzeiten

  • Dauer: 5 Tage
  • 1. Tag: 10:00 Uhr bis 17:00 Uhr
  • Weitere Tage: 09:00 Uhr bis 17:00 Uhr
  • Letzter Tag: 09:00 Uhr bis 17:00 Uhr

Preis pro Person

2.390,00 €
(2.844,10 € inkl. 19% USt.)

Termine

Datum Ort Preis
19.-23.03.2018 München (München) 2.390,00 €

Für Ihre Buchung von "ITIL® Expert - module 1 (English) - Operation & Transition" tragen Sie bitte rechts oben Ihren gewünschten Ort und Datum ein.

Seminare zu verwandten Themen

Seminar Dauer Kosten
ITIL® Foundation (English) 3 Tage 700,00 €
(833,00 € inkl. 19% USt.)
ITIL® Service Strategy (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® Service Design (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® Service Operation (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® Service Transition (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)

Alternativ können Sie sich auch eine detaillierte Liste der Seminare dieses Themas als PDF herunterladen.

Seminarauswahl

  • Offenes Seminar
    Zu offenen Seminaren können sich alle Interessierten anmelden. Durchführungsgarantie ab 2 Teilnehmern.
  • Firmen-Seminar
    Firmenseminare nur für Mitarbeiter. Preise und Buchungsformalitäten entsprechen den Vereinbarungen, die mit Ihrer Firma getroffen wurden.
  • Inhouse-Seminar
    Inhouse-Seminare finden nur für Teilnehmer einer Firma bei Ihnen vor Ort statt. Termine und Inhalte in Absprache mit Ihnen.
  • Individual-Coaching
    Coaching wird für eine oder mehrere Personen angeboten. Im Fokus steht meist eine konkrete Problemlösung.
  • 2.390,00 €
    (2.844,10 € inkl. 19% USt.)
    Jetzt buchen
    ITIL® Expert - module 1 (English) - Operation & Transition
    You are interested in booking more than one ITIL® Lifecyle course or achieving your ITIL® Expert? Then opt for our special offer: “ITIL® Expert 3×5”. Commit to at least two ITIL Intermediate Courses and we will offer a discount of approx. 20% from our already competitive prices. You can choose the following packages: - Module 1: Service Operation & Service Transition - Module 2: Service Strategy & Service Design - Module 3: Continual Service Improvement (CSI) & Managing Across the Lifecycle (MALC) Achieving ITIL Expert requires successful completion of all above-mentioned trainings. Upon successful completion of the MALC exam you´ll automatically receive the ITIL Expert status. All ITIL courses are taught according to the current syllabus of Axelos (ITIL 2011). All ITIL® courses were provided by the ATO exccon GmbH, an EXIN/APMG accredited trainings- and test center for ITIL®. ITIL® is a registered trade mark of AXELOS Limited. Why exccon? - APMG/EXIN-accredited training and examination organisation - Our consultants are our trainers – which makes our seminars highly focused on practice What do you get? - Official literature & accredited training material - Lunch, beverages & snacks included - Extensive exam preparation
    19.03.2018, 10:00 Uhr
    23.03.2018, 17:00 Uhr
    München

    München
    2.844,10
    19.03. 23.03.2018
    München
    • Dauer: 5 Tage
    • 1. Tag:
      10:00 Uhr bis 17:00 Uhr
    • Weitere Tage:
      09:00 Uhr bis 17:00 Uhr
    • Letzter Tag:
      09:00 Uhr bis 17:00 Uhr

Informationen

* Inklusive: Seminarunterlagen, Mittagessen, Pausenverpflegung, Getränke und Zertifikat. (Halbtages- und Abendveranstaltungen ohne Mittagessen)

** Bei dem Termin handet es sich um den Start-Termin. Die Folgetermine werden individuell mit Ihnen vereinbart.

Hinweis zu den Terminen:

Ausgebucht Ausgebucht
Durchführungsgarantie Durchführungsgarantie
Last Minute: Aktionspreis Last Minute: Aktionspreis

Teilnehmerstimmen

G.D am 15.12.2016