ITIL® Expert - module 2 (English) - Strategy & Design

You are interested in booking more than one ITIL® Lifecyle course or achieving your* ITIL® Expert*?

Then opt for our special offer: “ITIL® Expert 3×5”. Commit to at least two ITIL Intermediate Courses and we will offer a discount of approx. 20% from our already competitive prices.

You can choose the following packages:

Achieving ITIL Expert requires successful completion of all above-mentioned trainings. Upon successful completion of the MALC exam you´ll automatically receive the ITIL Expert status.

All ITIL courses are taught according to the current syllabus of Axelos (ITIL 2011).

All ITIL® courses were provided by the ATO exccon GmbH, an EXIN/APMG accredited trainings- and test center for ITIL®. ITIL® is a registered trade mark of AXELOS Limited.

Why exccon?

  • APMG/EXIN-accredited training and examination organisation

  • Our consultants are our trainers – which makes our seminars highly focused on practice

What do you get?

  • Official literature & accredited training material

  • Lunch, beverages & snacks included

  • Extensive exam preparation

Zielgruppe

Participants:

  • Managers

  • Process Managers

  • IT Consultants

  • Project Managers

who are involved in introducing and implementing ITIL® processes

Voraussetzungen

Prerequisites:

  • ITIL® Foundation Certificate in IT Service Management (v3 or later) or the ITIL® Foundation Bridge certificate

  • Completion of the relevant courses at an accredited training organisation (ATO).

  • MALC exam: a minimum of 17 credits must have been earned during the preceding foundation / intermediate level courses.

Trainingsinhalte

Content:

Module 2: Service Strategy & Service Design

The Service Strategy seminar introduces participants to the background of efficient business planning and implementation of services. Customers’ business objectives should be supported with specific services so as to generate traceable benefits. You will learn methods with which to assess risks and costs effectively and which will enable you to offer services that are in line with realistic, measurable business expectations. The seminar will also give you an insight into data-analysis and decision-making mechanisms at an IT management level.

The Service Design seminar deals with methods for analyzing, documenting, and coordinating all service requirements within an IT organization structured according to ITIL®. At the end of this module, participants will be able to develop a solution architecture with the processes used in this stage that corresponds to the requirements and framework conditions of the service strategy. We will also look at analysis of the service management system with the associated tools, which are intended to provide the relevant support.

Certifications

ITIL® Service Strategy Certification (English)

Course ID: N113E

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits and the ITIL® Service Strategy Certificate are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

ITIL® Service Design Certification (English)

Course ID: N115E

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits and the certificate are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

Seminarzeiten

  • Dauer: 5 Tage
  • 1. Tag: 10:00 Uhr bis 17:00 Uhr
  • Weitere Tage: 09:00 Uhr bis 17:00 Uhr
  • Letzter Tag: 09:00 Uhr bis 17:00 Uhr

Preis pro Person

2.390,00 €
(2.844,10 € inkl. 19% USt.)

Termine

Datum Ort Preis
23.-27.10.2017 München (München) 2.390,00 €

Für Ihre Buchung von "ITIL® Expert - module 2 (English) - Strategy & Design" tragen Sie bitte rechts oben Ihren gewünschten Ort und Datum ein.

Seminare zu verwandten Themen

Seminar Dauer Kosten
ITIL® Foundation (English) 3 Tage 700,00 €
(833,00 € inkl. 19% USt.)
ITIL® Service Strategy (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® Service Design (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® Service Operation (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)
ITIL® Service Transition (English) 2.5 Tage 1.250,00 €
(1.487,50 € inkl. 19% USt.)

Alternativ können Sie sich auch eine detaillierte Liste der Seminare dieses Themas als PDF herunterladen.

Seminarauswahl

  • Offenes Seminar
    Zu offenen Seminaren können sich alle Interessierten anmelden. Durchführungsgarantie ab 2 Teilnehmern.
  • Firmen-Seminar
    Firmenseminare nur für Mitarbeiter. Preise und Buchungsformalitäten entsprechen den Vereinbarungen, die mit Ihrer Firma getroffen wurden.
  • Inhouse-Seminar
    Inhouse-Seminare finden nur für Teilnehmer einer Firma bei Ihnen vor Ort statt. Termine und Inhalte in Absprache mit Ihnen.
  • Individual-Coaching
    Coaching wird für eine oder mehrere Personen angeboten. Im Fokus steht meist eine konkrete Problemlösung.
  • 2.390,00 €
    (2.844,10 € inkl. 19% USt.)
    Jetzt buchen
    ITIL® Expert - module 2 (English) - Strategy & Design
    You are interested in booking more than one ITIL® Lifecyle course or achieving your* ITIL® Expert*? Then opt for our special offer: “ITIL® Expert 3×5”. Commit to at least two ITIL Intermediate Courses and we will offer a discount of approx. 20% from our already competitive prices. You can choose the following packages: - Module 1: Service Operation & Service Transition - Module 2: Service Strategy & Service Design - Module 3: Continual Service Improvement (CSI) & Managing Across the Lifecycle (MALC) Achieving ITIL Expert requires successful completion of all above-mentioned trainings. Upon successful completion of the MALC exam you´ll automatically receive the ITIL Expert status. All ITIL courses are taught according to the current syllabus of Axelos (ITIL 2011). All ITIL® courses were provided by the ATO exccon GmbH, an EXIN/APMG accredited trainings- and test center for ITIL®. ITIL® is a registered trade mark of AXELOS Limited. Why exccon? - APMG/EXIN-accredited training and examination organisation - Our consultants are our trainers – which makes our seminars highly focused on practice What do you get? - Official literature & accredited training material - Lunch, beverages & snacks included - Extensive exam preparation
    23.10.2017, 10:00 Uhr
    27.10.2017, 17:00 Uhr
    München

    München
    2.844,10
    23.10. 27.10.2017
    München
    • Dauer: 5 Tage
    • 1. Tag:
      10:00 Uhr bis 17:00 Uhr
    • Weitere Tage:
      09:00 Uhr bis 17:00 Uhr
    • Letzter Tag:
      09:00 Uhr bis 17:00 Uhr

Informationen

* Inklusive: Seminarunterlagen, Mittagessen, Pausenverpflegung, Getränke und Zertifikat. (Halbtages- und Abendveranstaltungen ohne Mittagessen)

** Bei dem Termin handet es sich um den Start-Termin. Die Folgetermine werden individuell mit Ihnen vereinbart.

Hinweis zu den Terminen:

Ausgebucht Ausgebucht
Durchführungsgarantie Durchführungsgarantie
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Teilnehmerstimmen

G.D am 15.12.2016