ITIL® 4 Foundation (English)

The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 takes you through a service value system which provides a holistic picture of what it really means to contribute to business value.
Our experienced trainers use practical examples to illustrate the advantages of introducing ITIL processes and to show you how to overcome any hurdles that you may face. Following the seminar, you have the chance to sit the internationally recognized ITIL Foundation certification examination. This is a prerequisite for enrolment to the more advanced trainings.

All ITIL® courses were provided by the ATO exccon AG, a PEOPLECERT accredited trainings- and test center for ITIL®.
ITIL is a registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Why exccon?

• PEOPLECERT-accredited training and examination organisation

• Our consultants are our trainers – which makes our seminars highly focused on practice

What do you get?

• Official literature & accredited training material

• Lunch, beverages & snacks included

• Extensive exam preparation

Certification
The certification exam follows the seminar. It consists of 40 multiple-choice questions. Within 60 minutes participants must gain a minimum of 26 out of 40 available marks (at least 65% ) to pass the exam.
Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.
ATTENTION: Exam fees of € 215,- plus VAT were not included in the course fee.

Learning objectives

• You will be able to employ ITIL terminology and basic concepts with ease.

• You will become familiar with the fundamental Service value system of the ITIL® approach.

• You will gain an understanding about ITIL projects and their necessity.

Zielgruppe

Participants:

• Managers

• Process Managers

• IT Consultants

• Project Managers

who are involved in introducing and implementing ITIL® processes

Voraussetzungen

Prerequisites:

None, although prior knowledge of business processes and IT services are of advantage.

Trainingsinhalte

ITIL 4 Foundation candidates will have an understanding of the following:

• A holistic approach to the co-creation of value with customers and other stakeholders in the form of products and services

• The Guiding principles of ITIL 4

• The four dimensions of service management

• Key concepts from Lean IT, Agile, DevOps, and why these are important to deliver business value

• How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

• Exam preparation

Seminarzeiten

• Dauer: 2 Tage
• 1. Tag: 10:00 Uhr bis 17:00 Uhr
• Letzter Tag: 09:00 Uhr bis 16:00 Uhr

Preis pro Person