ITIL® 4 Foundation (English)

The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 takes you through a service value system which provides a holistic picture of what it really means to contribute to business value.
Our experienced trainers use practical examples to illustrate the advantages of introducing ITIL processes and to show you how to overcome any hurdles that you may face. Following the seminar, you have the chance to sit the internationally recognized ITIL Foundation certification examination. This is a prerequisite for enrolment to the more advanced trainings.

All ITIL® courses were provided by the ATO exccon AG, a PEOPLECERT accredited trainings- and test center for ITIL®.
ITIL is a registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Why exccon?

• PEOPLECERT-accredited training and examination organisation

• Our consultants are our trainers – which makes our seminars highly focused on practice

What do you get?

• Official literature & accredited training material

• Lunch, beverages & snacks included

• Extensive exam preparation

Certification:

The ITIL® Foundation examination is held after the seminar. This is a multiple-choice examination with 40 questions which must be answered in 60 minutes. To earn the certificate you must answer 26 of 40 questions correctly, thus 65%.

If you pass the ITIL® Foundation examination you will receive 2 credits and the ITIL® 4 Foundation Certificate in IT Service Management, which is a requirement for further training within the ITIL® 4 curriculum.

Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us if we should apply for an extended examination time for you when you register.

ATTENTION: Exam fees of € 215,00 plus VAT were not included in the course fee.

Zielgruppe

Participants:

• Managers

• Process Managers

• IT Consultants

• Project Managers

who are involved in introducing and implementing ITIL® processes

Voraussetzungen

Prerequisites:

None, although prior knowledge of business processes and IT services are of advantage.

Trainingsinhalte

Learning Objects:

• You are able to use ITIL® 4 terminology and basic terms easily.

• You will discover the basic Service Value system of the ITIL® methods.

• You will acquire an understanding of the application of ITIL®

• You will be able to contribute successfully to IT service management projects and provide positive input.

• With the internationally recognised ITIL® 4 Foundation certification you can document your understanding of ITIL® and attend further courses in the curriculum.

• ITIL® Qualification

• Examination preparation and ITIL® 4 Foundation examination

Course Content:

• The four dimensions of service management

• The basics and guidelines of ITIL® 4

• The key concepts of Lean IT, Agile and DevOps and why these are important to create business value

• Definitions and basic concepts of ITIL® practices

• ITIL® practices and the service value chain

Seminarzeiten

• Dauer: 2 Tage
• 1. Tag: 09:00 Uhr bis 17:00 Uhr
• Letzter Tag: 09:00 Uhr bis 16:00 Uhr

Preis pro Person