ITIL® 4 Specialist: Create, Deliver & Support (CDS) (English)

This 2 1/2 day course module covers the core elements of service management. In addition it addresses topics like the conception, planning and development of IT-supported services, their delivery and the corresponding support.
We will enhance the knowledge you acquired in the Foundation Training and establish the corresponding practice, methods and tools together with you.

The price includes:

• official literature

• accredited training documents

• lunch, beverages and snacks

• intensive examination preparation

The training will prepare you optimally for the ITIL® 4 CDS examination, which is held on the third day of the course.

This seminar is implemented according to the current Axelos (ITIL® 4) curriculum.

Zielgruppe

Participants:

• Managers

• Process Managers

• IT Consultants

• Project Managers

who are involved in introducing and implementing ITIL® processes

Voraussetzungen

ITIL® Foundation certification

Trainingsinhalte

Learning Objects:

• You will acquire comprehensive knowledge for the conception, planning and creation of IT-based services, their delivery and support (create, deliver, support)

• You will develop an understanding of how to integrate different value streams and discover the corresponding practices, tools and methods.

• You will enhance your expertise on the topics of service performance, service quality and service optimization methods

• With the internationally recognized ITIL® 4 CDS certification you will document your understanding of ITIL® and satisfy one of the requirements to qualify as an ITIL® 4 Managing Professional.

• Examination preparation and ITIL® 4 CDS examination

Course content:

• The professionalization of IT and IT service management

• Use of information and technology to create, deliver and support services

• Service value streams to create, deliver and support services

Certification:

The ITIL® 4 CDS examination is held after the seminar. This is a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.
Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us when you register if we should apply for an extended examination time for you.

Validity: unlimited
Examination language: ENGLISH
Exam Fee: € 330,00 plus VAT

Seminarzeiten

• Dauer: 3 Tage
• 1. Tag: 10:00 Uhr bis 17:00 Uhr
• 2. Tag: 09:00 Uhr bis 17:00 Uhr
• Letzter Tag: 09:00 Uhr bis 12:00 Uhr

Preis pro Person