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The ITIL® approach to IT Service Management

Can IT expenditure be reduced without compromising quality? Or customer satisfaction increased without any significant additional cost?

The ever-changing business environment and increasing pressure from competitors mean that IT departments need to be particularly flexible and reactive at all times. Only a highly efficient IT organisation is able to provide customised services and high quality, whilst continuing to reduce the IT budget. ITIL offers an approach that not only demonstrates how you can secure high efficiency whilst reducing costs, but also explains exactly how to go about it.

• ITIL Foundation

• ITIL Lifecycle / Expert packages

• ITIL Managing Across the Lifecycle

Further ITIL training offers

• ITIL Service Strategy

• ITIL Service Design

• ITIL Service Operation

• ITIL Service Transition

• ITIL Continual Service Improvement

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Our partner exccon is an accredited training provider for ITIL. The training courses cover the entire ITIL 2011 curriculum and fully prepare you for the different certification examinations. Our courses are developed and run in accordance with guidelines issued by the international examining bodies PeopleCert and Axelos. Our training courses prepare you perfectly for the examinations!