ITIL® 4 Managing Professional – Compact (Module 1: CDS + DPI) (English)

This 5-day compact module combines the following courses:

Module 1: Create, Deliver & Support (CDS) & Direct, Plan & Improve (DPI)

The course blocks can be booked individually. We deepen your knowledge from the Foundation Training and work with you to develop the practice, methods and tools.

The price includes:

• official literature

• accredited training documents

• lunch, beverages and snacks

• intensive examination preparation

The training prepares you optimally for the ITIL® 4 DCS exam on the third and the DPI exam on the last day of the course.

This seminar is carried out according to the current curriculum of Axelos (ITIL® 4)

Zielgruppe

• Managers

• Employees of service or IT organizations

• IT professionals

• Business managers

who wish to enhance their ITIL® 4 knowledge and/or aspire to the status of an ITIL® 4 Managing Professional.

Voraussetzungen

ITIL® Foundation certification

Trainingsinhalte

Learning Objects:

Module 1: Create, Deliver & Support (CDS) & Direct, Plan & Improve (DPI)

• You will enhance your basic knowledge of the key concepts of Direct, Plan & Improve

• You will develop an understanding of how to meaningfully integrate governance, risk and compliance (GRC) in the service value system.

• You will acquire comprehensive knowledge of how the key concepts and methods of an IT organization which is learning and continuously improving itself extend to other areas.

• You will acquire comprehensive knowledge for the conception, planning and creation of IT-based services, their delivery and support (create, deliver, support)

• You will develop an understanding of how to integrate different value streams and discover the corresponding practices, tools and methods.

• You will enhance your expertise on the topics of service performance, service quality and service optimization methods

Course Content:

Module 1: Create, Deliver & Support (CDS) & Direct, Plan & Improve (DPI)

• Fundamentals of Direct, Plan and Improve

• Strategy and basic orientation

• Assessment and planning

• Evaluation and reporting

• Continuous further development

• Communication and organizational development

• The Service Value System

• The professionalization of IT and IT service management

• Use of information and technology to create, deliver and support services

• Service value streams to create, deliver and support services

Certification:

Module 1: ITIL® 4 DCS und DPI certificate

The examinations are held after the seminar. This are a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.

Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us when you register if we should apply for an extended examination time for you.

Validity: unlimited
Examination language: ENGLISH
Exam Fee: € 660,00 plus VAT for 2 exams

Seminarzeiten

• Dauer: 5 Tage
• 1. Tag: 10:00 Uhr bis 17:00 Uhr
• Weitere Tage: 09:00 Uhr bis 17:00 Uhr
• Letzter Tag: 09:00 Uhr bis 17:00 Uhr

Preis pro Person