ITIL® 4 Managing Professional: Compact (CDS & DPI) (English)

Kursinhalte

Learning Objects:

• You will enhance your basic knowledge of the key concepts of Direct, Plan & Improve
• You will develop an understanding of how to meaningfully integrate governance, risk and compliance (GRC) in the service value system.
• You will acquire comprehensive knowledge of how the key concepts and methods of an IT organization which is learning and continuously improving itself extend to other areas.
• You will acquire comprehensive knowledge for the conception, planning and creation of IT-based services, their delivery and support (create, deliver, support)
• You will develop an understanding of how to integrate different value streams and discover the corresponding practices, tools and methods.
• You will enhance your expertise on the topics of service performance, service quality and service optimization methods

Course Content:

• Fundamentals of Direct, Plan and Improve
• Strategy and basic orientation
• Assessment and planning
• Evaluation and reporting
• Continuous further development
• Communication and organizational development
• The Service Value System
• The professionalization of IT and IT service management
• Use of information and technology to create, deliver and support services
• Service value streams to create, deliver and support services

Certification:

Module 1: ITIL® 4 DCS und DPI certificate
The examinations are held online. This are a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.

Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us when you register if we should apply for an extended examination time for you.

Validity: unlimited

Examination language: ENGLISH

Exam Fee: € 740,00 plus VAT for 2 exams