ITIL® 4 Managing Professional – Compact (Module 1: CDS + DPI) (English)
This 5-day compact module combines the following courses:
Module 1: Create, Deliver & Support (CDS) & Direct, Plan & Improve (DPI)
The course blocks can be booked individually. We deepen your knowledge from the Foundation Training and work with you to develop the practice, methods and tools.
The price includes:
official literature
accredited training documents
lunch, beverages and snacks
intensive examination preparation
The training prepares you optimally for the ITIL® 4 DCS exam on the third and the DPI exam on the last day of the course.
This seminar is carried out according to the current curriculum of Axelos (ITIL® 4)
Zielgruppe
Managers
Employees of service or IT organizations
IT professionals
Business managers
who wish to enhance their ITIL® 4 knowledge and/or aspire to the status of an ITIL® 4 Managing Professional.
Voraussetzungen
ITIL® Foundation certification
Trainingsinhalte
Learning Objects:
Module 1: Create, Deliver & Support (CDS) & Direct, Plan & Improve (DPI)
You will enhance your basic knowledge of the key concepts of Direct, Plan & Improve
You will develop an understanding of how to meaningfully integrate governance, risk and compliance (GRC) in the service value system.
You will acquire comprehensive knowledge of how the key concepts and methods of an IT organization which is learning and continuously improving itself extend to other areas.
You will acquire comprehensive knowledge for the conception, planning and creation of IT-based services, their delivery and support (create, deliver, support)
You will develop an understanding of how to integrate different value streams and discover the corresponding practices, tools and methods.
You will enhance your expertise on the topics of service performance, service quality and service optimization methods
Course Content:
Module 1: Create, Deliver & Support (CDS) & Direct, Plan & Improve (DPI)
Fundamentals of Direct, Plan and Improve
Strategy and basic orientation
Assessment and planning
Evaluation and reporting
Continuous further development
Communication and organizational development
The Service Value System
The professionalization of IT and IT service management
Use of information and technology to create, deliver and support services
Service value streams to create, deliver and support services
Certification:
Module 1: ITIL® 4 DCS und DPI certificate
The examinations are held after the seminar. This are a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.
Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us when you register if we should apply for an extended examination time for you.
Validity: unlimited
Examination language: ENGLISH
Exam Fee: € 660,00 plus VAT for 2 exams
Seminarzeiten
- Dauer: 5 Tage
- 1. Tag: 10:00 Uhr bis 17:00 Uhr
- Weitere Tage: 09:00 Uhr bis 17:00 Uhr
- Letzter Tag: 09:00 Uhr bis 17:00 Uhr
Preis pro Person
Termine
Datum | Ort | Preis |
---|---|---|
19.04. – 23.04.2021 | München (München) | 3.050,00 € |
29.11. – 03.12.2021 | München (München) | 3.050,00 € |