ITIL® 4 Managing Professional – Compact (Module 2: DSV + HVIT) (English)

This 5-day compact module combines the following courses:

Module 2: Drive Stakeholder value (DSV) & High Velocity IT (HVIT)
The courses can be booked individually. We deepen your knowledge from the Foundation Training and work with you to develop the practice, methods and tools.

The price includes:

  • official literature

  • accredited training documents

  • lunch, beverages and snacks

  • intensive examination preparation

The training prepares you optimally for the ITIL® 4 DSV exam on the third and the HVIT exam on the last day of the course.

This seminar is carried out according to the current curriculum of Axelos (ITIL® 4)

Zielgruppe

  • Managers

  • Employees of service or IT organizations

  • IT professionals

  • Business managers

who wish to enhance their ITIL® 4 knowledge and/or aspire to the status of an ITIL® 4 Managing Professional.

Voraussetzungen

ITIL® Foundation certification

Trainingsinhalte

Learning Objects:

Module 2: Drive Stakeholder Value (DSV) & High Velocity IT (HVIT)

  • You will understand the customer journey

  • You will learn how to promote stakeholder relations

  • Expertise on shaping demand and defining services offered

  • Expertise on the onboarding and offboarding of customers and users

  • You will learn how to act in partnership to ensure continuous value creation (consumption /supply of services)

  • Expertise on the realization and validation of service value

  • Understanding of service marketing and negotiating agreements.

  • You will understand the concepts of high velocity with which digital companies have to concern themselves, including the resulting requirements of IT.

  • You will get to know the digital product lifecycle in the sense of the ITIL ‘operating model’

  • You will learn the meaning of the ITIL guiding principles and other basic concepts for the supply of high velocity IT

Course Content:

Module 2: Drive Stakeholder Value (DSV) & High Velocity IT (HVIT)

  • Establish customer relations

  • Create a customized service offering

  • Onboarding and offboarding of new customers

  • Value co-creation – shared value creation

  • Validation of value creation

  • Digital organization and transformation

  • The 5 objectives of digital products

  • Principles, models and concepts of the digital world

Certification:

Module 2: ITIL® 4 DSV und HVIT certificate

The examinations are held after the seminar. This are a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.

Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us when you register if we should apply for an extended examination time for you.

Validity: unlimited
Examination language: ENGLISH
Exam Fee: € 660,00 plus VAT for 2 exams

Seminarzeiten

  • Dauer: 5 Tage
  • 1. Tag: 10:00 Uhr bis 17:00 Uhr
  • Weitere Tage: 09:00 Uhr bis 17:00 Uhr
  • Letzter Tag: 09:00 Uhr bis 17:00 Uhr

Preis pro Person

3.050,00 € zzgl. 16% USt.
3.538,00 € inkl. 16% USt.

Für Ihre Buchung von "ITIL® 4 Managing Professional – Compact (Module 2: DSV + HVIT) (English)" tragen Sie bitte rechts oben Ihren gewünschten Ort und Datum ein.

Seminare zu verwandten Themen

Seminar Dauer Kosten
ITIL® 4 Foundation (English) 2 Tage 930,00 € zzgl. 16% USt.
1.078,80 € inkl. 16% USt.
ITIL® 4 Specialist: Create, Deliver & Support (CDS) (English) 3 Tage 1.525,00 € zzgl. 16% USt.
1.769,00 € inkl. 16% USt.
ITIL® 4 Strategist: Direct, Plan & Improve (DPI) (English) 3 Tage 1.525,00 € zzgl. 16% USt.
1.769,00 € inkl. 16% USt.
ITIL® 4 Specialist: Drive Stakeholder Value (DSV) (English) 3 Tage 1.525,00 € zzgl. 16% USt.
1.769,00 € inkl. 16% USt.
ITIL® 4 MP: High Velocity IT (HVIT) (English) 3 Tage 1.525,00 € zzgl. 16% USt.
1.769,00 € inkl. 16% USt.

Alternativ können Sie sich auch eine detaillierte Liste der Seminare dieses Themas als PDF herunterladen.

Seminarauswahl

  • Offenes Seminar
    Zu offenen Seminaren können sich alle Interessierten anmelden. Durchführungsgarantie ab 2 Teilnehmern.
  • Firmen-Seminar
    Firmenseminare nur für Mitarbeiter. Preise und Buchungsformalitäten entsprechen den Vereinbarungen, die mit Ihrer Firma getroffen wurden.
  • Inhouse-Seminar
    Inhouse-Seminare finden nur für Teilnehmer einer Firma bei Ihnen vor Ort statt. Termine und Inhalte in Absprache mit Ihnen.
  • Individual-Coaching
    Coaching wird für eine oder mehrere Personen angeboten. Im Fokus steht meist eine konkrete Problemlösung.
  • Consulting
    Consulting wird für eine oder mehrere Personen angeboten. Im Fokus steht meist eine konkrete Problemlösung.
  • 3.050,00 € zzgl. 16% USt.
    3.538,00 € inkl. 16% USt.

    In Kürze finden Sie hier wieder aktuelle Termine für dieses Seminar. Sie können auch jederzeit einen individuellen Termin mit uns vereinbaren.