ITIL® 4 Specialist: Drive Stakeholder Value (DSV) (English)
This 2 1/2 day course module focuses on the interaction between the service provider, their customers, the users, suppliers and partners, the customer journey.
In this course we examine the partnership between service providers and their customers from the first contact to creating shared value, including the creation of SLAs, the onboarding of new customers and customized support.
The price includes:
original literature
accredited training documents
lunch, beverages and snacks
intensive examination preparation
The training will prepare you optimally for the ITIL® 4 DSV examination, which is held on the third day of the course.
This seminar is implemented according to the current Axelos (ITIL® 4) curriculum.
Zielgruppe
Managers
Employees of service or IT organizations
IT professionals
Business managers
who wish to enhance their ITIL® 4 knowledge and/or aspire to the status of an ITIL® 4 Managing Professional.
Voraussetzungen
ITIL® Foundation certification
Trainingsinhalte
Learning Objects:
You will understand the customer journey
You will learn how to promote stakeholder relations
Expertise on shaping demand and defining services offered
Expertise on the onboarding and offboarding of customers and users
You will learn how to act in partnership to ensure continuous value creation (consumption /supply of services)
Expertise on the realization and validation of service value
Understanding of service marketing and negotiating agreements.
Course content:
Establish customer relations
Create a customized service offering
Onboarding and offboarding of new customers
Value co-creation – shared value creation
Validation of value creation
ITIL® 4 DSV certificate:
The ITIL® 4DSV examination is held after the seminar. This is a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.
Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us when you register if we should apply for an extended examination time for you.
Validity: unlimited
Examination language: ENGLISH
Exam Fee: € 330,00 plus VAT
Seminarzeiten
- Dauer: 3 Tage
- 1. Tag: 10:00 Uhr bis 17:00 Uhr
- 2. Tag: 09:00 Uhr bis 17:00 Uhr
- Letzter Tag: 09:00 Uhr bis 12:00 Uhr
Preis pro Person
Preis je Teilnehmer. Inkl. Seminarunterlagen, Pausenverpflegung, Getränke, Mittagessen und Zertifikat. (Halbtages- und Abendveranstaltungen ohne Mittagessen)
TIPP: Bayerische Behörden erhalten Sonderpreise » hier informieren
Termine
Datum | Ort | Preis |
---|---|---|
26.07. – 28.07.2021 | München (München) | 1.525,00 € |
25.10. – 27.10.2021 | München (München) | 1.525,00 € |