ITIL® 4 Practice Manager Training: Collaborate, Assure & Improve (CAI) (English)

The target audience for the "ITIL® 4 Practice Manager Training: Collaborate, Assure & Improve (CAI)" seminar includes individuals from the IT sector, such as managers, leaders, consultants, and other professionals who are specifically and strategically involved in the development and improvement of organizations. This training is particularly aimed at IT professionals interested in learning more about optimizing services, as ITIL is already being utilized in their organizations.

Considering the course content, which focuses on enhancing collaboration, ensuring quality, and the continuous improvement of IT services, participants should already have a foundational understanding of ITIL 4 and its application within their organization. This prior knowledge is essential for effectively applying the concepts presented in the training.

• Introduction to service delivery organization with a focus on ITIL practices.
• In-depth exploration of relationship management.
• The role of Service Level Management in service delivery.
• Management of supplier relationships (Supplier Management).
• Protecting data and information through Information Security Management.
• Applying continuous improvement processes for service optimization.
• Description of relevant subprocesses and responsibilities in daily operations.
• Practical application examples to illustrate the content.
• Preparation for the exam with necessary theoretical and practical knowledge.
• Use of memorable illustrations and examples by experienced trainers.
• Emphasis on the practical application of ITIL methods.
• Official accreditation of the course content by the ITIL 4 accreditor.
• Final exam for all five practices combined in an online test.
• Opportunity to achieve ITIL 4 Practice Manager status with one exam, in addition to the “Create, Deliver & Support” module.
• Time and cost-effective combination of training content, substituting five separate practice trainings.